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Return Request Timeline:
- Customers must raise a return request via email within 3 days of receiving the product.
- Requests made after this period will not be accepted.
Video Verification:
A video of the damaged or defective product must be sent to us for verification before initiating the return process.Condition of Product:
The product must be unused, unwashed, and in its original packaging with all tags intact.Return Approval:
Returns will only be approved after the product has been verified through the video and meets all return criteria.Non-Returnable Items:
Products on sale, under special offers, or marked as non-returnable will not be eligible for return.Shipping Costs:
Return shipping costs will be covered by the customer unless the return is due to a manufacturing defect or incorrect product delivery.Refund or Replacement:
Upon successful verification, you can choose between a refund or a replacement of the product.Processing Time:
Once the return is approved, the refund or replacement process will take approximately 7-10 business days.